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We regularly checkout a batch of casinos to see how their customer support team responds to a series of questions, we monitor how long they take to respond plus how accurate their responses are.


We sent a generic email to each casino asking the following simple questions:

1. What software is your casino powered by?
2. I have a windows 98 computer will your casino work on my pc?
3. Can I deposit using Neteller?
4. Do you have a player loyalty type scheme I can join?

Below are their respective response times:

1. Our Casino is powered by: Playtech

2. Yes our casino will work on your PC

3. You can deposit and withdraw via Neteller.

4. We have a Loyalty Points Program. As you play in Casino Fortune, each and every bet will grant you more Comp Points. Comp is a short hand for Complimentary. The Comp Points you earn can be converted to REAL money and be added to your balance at any given time. To view your accumulated comp points, you can go to the Cashier to view that information.

2. Roxy Palace Casino - Response time 22 minutes

1. The software is provided by Microgaming Systems

2. The casino does work on windows 98.

3. Neteller is a supported purchase method

4. We do have a Loyalty Program for which all players are automatically added.

3. Grand Hotel Casino - Response time 33 minutes

1.We would like to inform you that our Casino is powered by Microgaming.

2.Our software is design to run on windows 98/ 2000 and XP.

3.You can use NETELLER as a method of deposit.

4.Our Loyalty programme rewards our loyal and regular customer, for playing at our casino and keep you winning for every bet you make - regardless of whether you win or lose.

4. Carnival Casino - Response time 44 minutes

1. In relation to your query, kindly note that our casino is powered by a playtech software.

2. With regards to your second question, yes our casino will be able to operate on your PC even though its windows 98.

3. We do accept neteller since neteller is our preferred deposit method here at the casino, and is the fastest withdrawal method so we strongly suggest this method as a payment alternative.

4. Finally, in accordance with your last question please note that we consider all our players as valuable and loyal players at our casino. Hence, there isn't a player loyalty type for new players to join.

Carnival Casino Website

4. Race Track Casino - Response time 45 minutes

1. Please note that our casino software is powered by Playtech.

2. Our software will work on a windows 98 computer.

3. In regards to your query please note that you can deposit using neteller once there is funds in your neteller account, and the account is registered in your name.

4. All of our players here at the Casino are considered VIP's. However, we do have a VIP Club and membership does have its privileges.

- Response time 7 hours 17 minutes

1. I encourage you to visit Microgamings’ website as they are developing the software that we use.

2. Secondly, when downloading the software, it will install all the updates that you need to get the software up and going.

3. You will indeed be able to use Neteller to make deposits into the account!

4. We also have a great loyalty program for players at our Casinos


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