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Online Players Association
Joining The Online Players Association (OPA)
Why do experienced online gamblers and their friends look for the OPA Approval logo when considering which gaming site to play at?
Because the OPA Approval logo is the player's best assurance that these Online sites have established a reputation of quality service to the players, an unblemished track record of paying their customer's winnings.
The Online Players Association has been established due to the encouragement of the most active online gamblers and farsighted Gaming site owners dedicated to elevating the publics confidence in this industry.
OPA Operator Members share core values and the OPA Golden Rules :
Thou Shalt,
i) Provide rapid response to customer support queries - telephone, live chat or email response - from thoughtful, well informed CSR's and support staff available 24/7;
ii) Eschew the black art of deceptive advertising;
iii) Provide forthright, unambiguous, concise and comprehensive terms for deposits, withdrawals and promotional offers;
iv) Give fair notice of any changes that may be deemed necessary during an ongoing promotion - without retroactive, or after-the-fact rule changes imposed on the players;
v) Provide a realistic description and timeline for the approval, processing and delivery of payouts - that shall prove to be consistently reliable;
vi) Keep players informed, promptly, of any genuine delays;
vii) Have the personal and financial data of players kept in a secure manner, so as not to be sold, traded or divulged to any party outside the operation. (Exception being were a site has been the victim of a credit fraud);
viii) Maintain a gaming lisence in an authorized gaming jurisdiction;
ix) Identify upon request sister casinos (i.e. casinos within the same ownership group;
x) Maintain and make available player transaction and wagering logs to help establish the facts in the event of a dispute; and
xi) Maintain open lines of comunication with the OPA Support, and recognize its even handed efforts to bring the players and casinos to a common understanding.
xii) We reserve the right to expell you as a Member should you be found to be in breach of our Code Of Ethics.
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