The Online Players Association (OPA) Operator Code Of Ethics

i) Provide rapid response to customer support queries - telephone, live chat or email response - from thoughtful, well informed CSR's and support staff available 24/7;

ii) Eschew the black art of deceptive advertising;

iii) Provide forthright, unambiguous, concise and comprehensive terms for deposits, withdrawals and promotional offers;

iv) Give fair notice of any changes that may be deemed necessary during an ongoing promotion - without retroactive, or after-the-fact rule changes imposed on the players;

v) Provide a realistic description and timeline for the approval, processing and delivery of payouts - that shall prove to be consistently reliable;

vi) Keep players informed, promptly, of any genuine delays;

vii) Have the personal and financial data of players kept in a secure manner, so as not to be sold, traded or divulged to any party outside the casino. (Exception being where a casino has been the victim of a credit fraud);

viii) Maintain a gaming licence in an authorized gaming jurisdiction;

ix) Identify upon request sister Casinos/Poker/Bingo and Sportsbook (i.e. Casinos/Poker/Bingo and Sportsbooks within the same ownership group;

x) Maintain and make available player transaction and wagering logs to help establish the facts in the event of a dispute; and

xi) Maintain open lines of communication with the OPA Support, and recognize its even handed efforts to bring the players and Casinos/Poker/Bingo and Sportsbooks to a common understanding.

xii) We reserve the right to expel you as a Member should you be found to be in breach of our Code Of Ethics.