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Casino Code Of Ethics
OPA Casino Members share core values and the OPA Golden Rules :
Thou Shalt,
i) Provide rapid response to customer support queries - telephone, live chat or email response - from thoughtful, well informed CSR's and support staff available 24/7;
ii) Eschew the black art of deceptive advertising;
iii) Provide forthright, unambiguous, concise and comprehensive terms for deposits, withdrawals and promotional offers;
iv) Give fair notice of any changes that may be deemed necessary during an ongoing promotion - without retroactive, or after-the-fact rule changes imposed on the players;
v) Provide a realistic description and timeline for the approval, processing and delivery of payouts - that shall prove to be consistently reliable;
vi) Keep players informed, promptly, of any genuine delays;
vii) Have the personal and financial data of players kept in a secure manner, so as not to be sold, traded or divulged to any party outside the casino. (Exception being were a casino has been the victim of a credit fraud);
viii) Maintain a gaming lisence in an authorized gaming jurisdiction;
ix) Identify upon request sister casinos (i.e. casinos within the same ownership group;
x) Maintain and make available player transaction and wagering logs to help establish the facts in the event of a dispute; and
xi) Maintain open lines of comunication with the OPA Support, and recognize its even handed efforts to bring the players and casinos to a common understanding.
xii) We reserve the right to expell you as a Member should you be found to be in breach of our Code Of Ethics.
If you are a casino operator and desire to join or if you have further questions, please
Contact Us
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